Enigma Recovery

Enigma Recovery is a Windows and Mac application that recovers deleted data from iOS devices and iTunes backups. I lead the design strategy for this product for 4 years and personally designed the UX and UI.

Project overview

Challenges

Streamlining the onboarding process
Accounting for various computer configurations
Understanding what data is most important to users
Designing an effective trial model

Solutions

Step-by-step progress indicator and instructions during onboarding
Auto-installers for dependencies as and when needed
Data is shown in order of priority
Just enough data is available for preview to entice users to upgrade

Results

Detailed design prototypes
Style guide to help developers
Increased software activation rate
Increased revenue and number of customers
Company was able to raise over £1M in capital partially due to design strategy and concepts

Research

I performed user research using surveys, user testing and feedback from the customer services team. One of the main challenges highlighted by user feedback was to make the user onboarding process as easy as possible. Based on the data about users I created several user personas one of which you can see below.

Low fidelity designs

During my time working on this project I produced flow charts, sketches, wireframes and many other types of low fidelity designs.

Flow charts

I produced various flow charts for different parts of the software. The example below reflects the customer onboarding flow.

Sketches

These sketches reflect the customer onboarding flow and have more detail than the flow chart.

Wireframes

Based on user research I broke down the connect & recovery process into clear steps, automating them where possible and adding a progress bar.

High fidelity designs

I used Adobe XD and Marvelapp.com to produce high fidelity designs and prototypes.

Connect device

The finished design of this screen is using a familiar graphic of an iPhone with an animated cable connecting to it to make it easy to understand.

Select data

I used a clean, uncluttered design for this screen to make selecting data as easy as possible.

Scan in progress

On this screen, I focused on showing recovered data as soon as possible. I also included placeholder graphics (grey boxes) so that users can see something before data appears.

View messages

In the finished design for the messages view, I used an iOS-like design for the speech bubbles. The data types in the sidebar are ordered by popularity according to user research.

Recovered photos

I designed the “Photos” screen with familiar controls: list view, grid view, sort options, and so on to make it easy to select, preview and export photos.